Job description
The ideal candidate plays a vital strategic and operational role in bridging internal business leaders with external service partners. This position is responsible for driving end-to-end procurement processes, managing complex vendor performance, mitigating third-party risks, and ensuring strict compliance with local insurance regulations. The ideal candidate is a highly articulate communicator capable of managing diverse stakeholder expectations across a matrix organization.
Responsibilities
Requirements
If you believe this role aligns with your experience and aspirations, please click ‘Apply Now’ to submit your CV. Kindly note that only shortlisted applicants will be contacted.
Responsibilities
- Act as the trusted primary liaison between internal business unit heads (IT, Claims, Customer Service, Legal, Compliance) and external partners.
- Translate complex business requirements into clear procurement scopes of work (SOWs) and technical vendor specifications.
- Proactively manage internal stakeholder expectations regarding vendor timelines, capabilities, deliverables, and service escalations.
- Lead end-to-end procurement activities, including request for proposals (RFPs), vendor evaluation, and selection processes for business operations.
- Partner with Legal and Finance to lead contract negotiations, commercial terms, and renewals, ensuring optimal cost efficiency and robust service level agreements (SLAs).
- Drive post-merger or post-contract optimization to continuously extract commercial value from key vendor partnerships.
- Oversee day-to-day vendor deliverables, ensuring external partners meet strict KPIs and contractual obligations.
- Establish and facilitate regular governance structures, including monthly operational reviews and quarterly steering committee meetings.
- Manage contract lifecycles, tracking renewal dates, mid-term adjustments, and vendor offboarding procedures.
- Design, implement, and maintain the third-party risk management (TPRM) framework for outsourced operations.
- Conduct comprehensive risk assessments during vendor onboarding and throughout the contract lifecycle, identifying operational, financial, and data privacy risks.
Requirements
- University graduate or above; with 5+ years of experiences and proven professional experience encompassing end-to-end vendor management, outsourcing contract negotiation, and comprehensive risk management frameworks within a dedicated insurance operations environment.
- Exceptional verbal and written communication skills; ability to articulate complex contractual or risk concepts to non-technical business partners.
- Proven ability to influence and build consensus among senior management and cross-functional teams within a matrix organization.
- Strong grip on end-to-end procurement processes, contract structures, commercial negotiations, and risk assessment methodologies.
- Experience in regulated field (e.g. Insurance, Finance etc.) is preferred
- Familiarity with local financial regulatory frameworks governing outsourcing and third-party risk.
- Fluent in written and spoken English and Chinese (Cantonese and/or Mandarin).
If you believe this role aligns with your experience and aspirations, please click ‘Apply Now’ to submit your CV. Kindly note that only shortlisted applicants will be contacted.
