Job description

About the Company
Our client is a well-established organization within the insurance industry, currently investing in a broad range of digital and operational transformation initiatives spanning core systems, customer-facing platforms, and internal tools. To protect the confidentiality of this search, the company's name is withheld at this stage — full details will be shared with candidates who progress to interview.
This role offers exposure to a wide portfolio of business-critical applications and a genuine opportunity to shape how AI and process improvements are introduced across day-to-day operations.

Job Responsibilities

Build and maintain project plans, clearly defining scope, objectives, and expected deliverables.
Set project timelines, key milestones, and dependencies, keeping execution on track.
Monitor progress on an ongoing basis, flag emerging risks early, and put mitigation plans in place.
Coordinate closely with cross-functional teams to keep execution smooth and aligned.
Balance resourcing across internal teams and external vendors to hit project goals efficiently.
Run business requirement workshops with relevant stakeholders.
Gather, analyze, and document business requirements across a portfolio of in-scope internal and customer-facing applications, including core policy administration systems, point-of-sale tools, the corporate website, a customer service mobile app, partner and distribution platforms, recruitment systems, contact center tools, and e-form solutions.
Confirm a clear, shared understanding of desired outcomes before work begins.
Maintain thorough documentation covering business processes, requirements, and overall project progress.
Analyze data to surface trends, patterns, and insights that can inform operational improvements.
Help build business cases and proposals for process enhancements and automation opportunities.
Explore practical ways to bring AI into operational and business processes, aimed at improving both user experience and efficiency.
Partner with cross-functional teams to roll out process changes and track their real-world impact.
Keep management informed with regular updates on project status, key metrics, and recommendations.
Support training and change management activities tied to operational improvements.
Stay current on industry trends, best practices, and regulatory developments affecting insurance operations.
Contribute to broader strategic planning and help measure the benefits realized from initiatives.
Track performance metrics and key performance indicators (KPIs) across projects.
Provide regular status updates and reports to stakeholders.
Spot and resolve project risks and issues promptly.
Make sure projects stay connected to the organization's broader business objectives.
Work with cross-functional teams to integrate projects smoothly into existing operations.
Identify opportunities for process improvement and feed insights into strategic decisions.

Requirements

Bachelor's degree in Business Administration, Management, or a related field.
3+ years of experience working as a Business Analyst, ideally with some exposure to operations-focused projects.
Solid experience gathering and analyzing requirements, and turning them into workable project plans.
Sharp analytical and problem-solving abilities.
Working knowledge of common project management methodologies and tools.
Strong communication and collaboration skills, comfortable working across cross-functional teams and stakeholder groups.

If you believe you have the right skills, attitude and experience please click 'apply now' below and upload your resume. Alternatively, for a confidential chat, please contact Kevin Ng by applying directly to email kng@captarpartners.com or reach out at +852 3901 8736.

We apologies that only shortlisted candidates will be contacted.