Job description
Our client, a leading insurance organization, is seeking a forward-thinking Director, Business Transformation & Innovation to drive enterprise-wide transformation across the Life & Health business.
This role will spearhead AI-led innovation, digital enablement, and operational transformation, leveraging advanced technologies such as automation, analytics, and Generative AI to enhance efficiency, customer experience, and business growth.
Responsibilities
This role will spearhead AI-led innovation, digital enablement, and operational transformation, leveraging advanced technologies such as automation, analytics, and Generative AI to enhance efficiency, customer experience, and business growth.
Responsibilities
- Drive enterprise-wide process optimization and digital enablement initiatives within Life & Health insurance.
- Implement AI and automation frameworks (e.g., RPA, intelligent automation) to improve productivity and cost efficiency.
- Establish data-driven performance tracking through KPIs, dashboards, and analytics tools.
- Lead the identification, development, and deployment of AI-powered solutions (e.g., automation, predictive analytics, GenAI) across L&H value chains.
- Translate AI capabilities into practical, scalable business use cases, including underwriting, claims, customer servicing, and distribution.
- Drive innovation initiatives to improve decision-making, personalization, and operational efficiency.
- Partner with technology and data teams to embed AI into core business processes and customer journeys.
- Lead end-to-end transformation programs, focusing on modernization of operations, platforms, and processes.
- Align transformation initiatives with strategic priorities, regulatory requirements, and market trends
- Act as a trusted advisor to senior leadership on AI, digital strategy, and transformation roadmap.
- Collaborate with cross-functional teams including Operations, Underwriting, Claims, IT, Data, and Distribution.
- Lead change management initiatives to drive adoption of new technologies and ways of working.
- Bachelor's degree in Computer Science, Information Technology, Business or a related field.
- 15+ years of working experience in the insurance industry, with strong exposure to Life and Health insurance products, distribution models, and regulatory environments.
- Certifications such as PMP (Project Management Professional) and/or Agile (e.g., SAFe, PMI-ACP, or Scrum Master) are required.
- Deep understanding of AI capabilities (including automation, advanced analytics, and Generative AI) with the ability to apply them to drive business outcomes
- Proven track record in leading complex, cross-functional transformation portfolios with multiple vendors and delivery models.
- Strong executive presence with the ability to influence, challenge, and align senior stakeholders.
- Strong written and verbal communication skills in English and Chinese, Mandarin would be an advantage.
