Job description
The Project Manager will establish and govern program‑level delivery standards for Life & Health (L&H) operations transformation initiatives. This role ensures effective planning, execution, reporting, and benefits realization across multiple transformation workstreams, including core system modernization, automation, AI enablement, and operational process re‑engineering.
Key Responsibilities
Key Responsibilities
- Establish and manage PMO governance frameworks, standards, and methodologies for the L&H transformation program.
- Define and maintain program plans, milestones, interdependencies, and critical paths across multiple projects.
- Ensure adherence to scope, timeline, budget, and quality controls.
- Track and manage program budgets, forecasts, CAPEX/OPEX, and benefits realization.
- Support business case development and investment prioritization for transformation initiatives.
- Monitor risks, issues, and dependencies at the portfolio level and escalate as required.
- Prepare and deliver executive‑level dashboards, progress reports, and steering committee materials.
- Serve as a central coordination point between business, operations, IT, vendors, and external partners.
- Facilitate governance forums, steering committees, and decision‑making bodies.
- Provide guidance and oversight to Project Managers to ensure consistent delivery practices.
- Drive continuous improvement in delivery tools, metrics, and reporting.
- Support vendor and system integrator coordination.
- Bachelor’s degree in Business, Information Systems, or a related discipline.
- 8+ years of experience in PM, PMO or large‑scale transformation governance, preferably in Life & Health insurance.
- Proven track record in managing multi‑stream transformation programs.
- Strong knowledge of insurance operations, including policy administration, underwriting, claims, and servicing, etc.
- Experience with core L&H systems, automation initiatives, and digital transformation.
- Advanced skills in program reporting, financial tracking, and risk management.
- Excellent stakeholder management and executive communication skills.
- Certifications preferred: PMP, PRINCE2, SAFe, or equivalent.
