Job description
We are seeking an experienced Project Manager to support a strategic transformation initiative for a leading insurance client. This role will focus on operations strategy, process optimization, and delivery of transformation programs across core insurance functions.
The ideal candidate will bring a strong blend of project management discipline, operational expertise, and stakeholder engagement skills, ideally within the insurance or financial services industry.
Key Responsibilities
The ideal candidate will bring a strong blend of project management discipline, operational expertise, and stakeholder engagement skills, ideally within the insurance or financial services industry.
Key Responsibilities
- Define project scope, objectives, deliverables, and success metrics. Lead end-to-end delivery of operations strategy initiatives across business units.
- Develop and manage detailed project plans, timelines, and budgets.
- Track progress, manage risks/issues, and provide regular status reporting to stakeholders
- Support the design and implementation of operational strategies to improve efficiency, cost, and customer experience.
- Conduct process reviews, identify improvement opportunities, and recommend solutions.Drive process optimization initiatives (e.g., digitization, automation, workflow redesign).
- Align operational initiatives with overall business and transformation goals.
- Collaborate with senior stakeholders, including business leaders, operations, IT, and external vendors.
- Facilitate workshops, steering committees, and decision-making forums.
- Ensure clear communication and alignment across all project stakeholders.
- Support change management planning, including communication and training strategies.
- Ensure smooth implementation of new processes, systems, and operating models..
- Monitor adoption and effectiveness of implemented changes
- Define KPIs and track operational performance metrics.
- Use data insights to drive decision-making and continuous improvement.
- Prepare executive-level reports and presentations.
- Bachelor's degree in Business, IT, or related disciplines.
- 5-8 years of experience in project management, consulting, or business operations.
- PMP / PRINCE2 / Agile certification is preferred.
- Familiarity with insurance operations such as policy administration, claims, underwriting, or distribution is highly preferred.
- Proven track record in operations strategy, transformation, or process improvement initiatives.
- Experience managing cross-functional projects in complex environments.
- Exposure to digital or technology-driven initiatives within financial services preferred.
- Familiarity with Agile delivery concepts and project governance frameworks.
- Strong stakeholder management and communication skills.
- Proactive, self-driven, and able to work independently with minimal supervision.
- Demonstrated problem-solving mindset with attention to delivery quality.
- Strong project management skills (Agile, Waterfall, or hybrid methodologies)
- Excellent stakeholder management and communication skills.
- Analytical mindset with ability to interpret data and drive insights.
- Strong problem-solving and critical thinking abilities.
- Experience with process improvement methodologies (Lean, Six Sigma) is an advantage.
- Proficiency in project management tools (e.g., MS Project, Jira, Confluence).
