Job description
The Project Manager is responsible for leading and delivering complex, enterprise‑wide initiatives across insurance operations. The role has a strong focus on operations systems delivery, strategic execution, and PMO governance, ensuring that business priorities are translated into disciplined, high‑quality execution.
This position operates at both strategic and delivery levels, partnering closely with senior business leaders, operations teams, technology, compliance, and external vendors. In addition to managing critical programs, the role contributes to strengthening PMO standards, portfolio oversight, and execution discipline within a highly regulated insurance environment.
Responsibilities
This position operates at both strategic and delivery levels, partnering closely with senior business leaders, operations teams, technology, compliance, and external vendors. In addition to managing critical programs, the role contributes to strengthening PMO standards, portfolio oversight, and execution discipline within a highly regulated insurance environment.
Responsibilities
- Lead large‑scale, cross‑functional programs aligned to operations strategy and business transformation objectives.
- Translate strategic initiatives into structured project plans, roadmaps, and execution frameworks.
- Manage multiple concurrent workstreams, dependencies, risks, and inter‑project impacts.
- Oversee delivery of initiatives related to core insurance operations systems, including policy administration, underwriting, claims, billing, and customer service platforms.
- Partner with IT and business teams on system implementation, enhancement, migration, or modernization projects.
- Ensure operational readiness, user adoption, and smooth transition into business‑as‑usual operations.
- Contribute to PMO governance by defining and enforcing project standards, methodologies, and reporting practices.
- Provide portfolio‑level visibility on progress, risks, resource utilization, and financials.
- Support executive decision‑making through clear dashboards, status reports, and steering committee materials.
- Support execution of operational strategy and transformation initiatives.
- Drive process optimization, efficiency improvement, and operational effectiveness.
- Identify opportunities to simplify processes, improve controls, and enhance service quality.
- Ensure all projects comply with insurance regulatory requirements, internal controls, and risk management standards.
- Proactively identify and mitigate delivery, operational, and regulatory risks.
- Lead change management activities, including communication, training, and business handover.
- Bachelor’s degree in Business, Finance, Insurance, Operations, IT, or a related discipline.
- 6+ years of experience in project or program management within insurance or financial services.
- Project management certifications (PMP, Prince2, Agile / SAFe).
- Strong domain knowledge in insurance operations and systems.
- Proven experience delivering enterprise‑scale, cross‑functional initiatives.
- Solid understanding of PMO governance, portfolio management, and project management methodologies.
- Excellent stakeholder management, communication, and leadership skills.
- Strong written and verbal communication skills in English. Proficiency in Cantonese and/or Mandarin would be an advantage.
