Job description
Our client is a well‑established insurance leader in Hong Kong, recognized for its strong market presence and commitment to innovation. With a long history of serving millions of policyholders, the company is embarking on a major transformation program to revamp its insurance core system. This initiative is designed to modernize operations, enhance customer experience, and strengthen digital capabilities to meet evolving regulatory and market demands.
As part of this strategic transformation, the company is seeking a passionate and experienced Business Analyst to play a key role in bridging business and technology teams. This position offers the opportunity to contribute to a high‑impact program that will redefine the future of insurance services in Hong Kong.
Job Duties
Job Requirements
We apologies that only shortlisted candidates will be contacted.
As part of this strategic transformation, the company is seeking a passionate and experienced Business Analyst to play a key role in bridging business and technology teams. This position offers the opportunity to contribute to a high‑impact program that will redefine the future of insurance services in Hong Kong.
Job Duties
- Act as the key liaison between business teams and IT for the core system revamp.
- Partner with agency, distribution, and finance stakeholders to review current workflows and design future compensation models.
- Conduct requirement‑gathering sessions through workshops, interviews, and process walkthroughs.
- Capture and document business needs such as compensation rules, calculation methods, eligibility criteria, exceptions, and reporting requirements.
- Convert business inputs into structured functional specifications and system documentation.
- Prepare and maintain project deliverables including requirement documents, process maps, data flow diagrams, user stories, and acceptance criteria.
- Collaborate with architects, developers, and vendors to ensure solutions align with business intent.
- Support system design discussions and validate proposed solutions against business objectives.
- Assist in test planning and execution, including defining UAT scope, preparing test cases, and coordinating business users during testing.
- Provide clarification and impact analysis during defect triage and implementation phases.
- Track requirement changes and maintain traceability throughout the project lifecycle.
- Report progress, risks, and issues to project leadership and support governance activities.
Job Requirements
- Bachelor’s degree in IT, Business, Computer Science, or related discipline preferred.
- 5–8 years of experience as a Technical Business Analyst, ideally within insurance or financial services.
- Prior exposure to Hong Kong insurance market is advantageous.
- Strong background in agent compensation, commission, bonus, or incentive systems highly valued.
- Proven ability to manage requirement gathering, documentation, and stakeholder engagement in complex projects.
- Experience in system revamp or enhancement initiatives, particularly core platforms.
- Familiarity with regulatory‑driven changes and working with external vendors or system integrators.
- Excellent analytical and problem‑solving skills with attention to detail.
- Strong communication and stakeholder management capabilities across cross‑functional teams.
- Skilled in process modelling, data analysis, and functional design.
- Knowledge of SIT/UAT processes, test case preparation, and defect management.
- Independent, structured, and quality‑focused mindset.
We apologies that only shortlisted candidates will be contacted.
