(Senior) Customer Service Officer, Insurance

Posted 03 July 2024
Salary HKD280000 - HKD380000 per annum
LocationHong Kong
Job type Permanent
Discipline Insurance & Insuretech
ContactAbbie Cheng

Job description

About the Company

This is a reputable insurer seeking to expand its Customer Experience functions. We are currently searching for ambitious talent to join us as a (Senior) Customer Service Officer.

Job Responsibilities
  • Provide effective services to customers across various channels and perform necessary follow-up actions.
  • Assist in handling applications and fulfilling policy service requirements, including policy information, policy changes, and claims submissions.
  • Support management and recommend productivity/service improvements.
  • Assist in the development of customer service projects (e.g., Chatbot, Live Chat).
  • Perform ad-hoc tasks as required by management.

Experience & Qualifications
  • Minimum of 2 years of experience in Customer Service, with knowledge of insurance products preferred.
  • Strong customer-focus with excellent communication skills.
  • Fluent in both written and spoken English and Chinese.
  • Positive attitude and ability to work effectively under pressure.

To apply online, please click on the link. For a confidential discussion or to submit your resume directly, reach out to Abbie Cheng at acheng@captarpartners.com. Rest assured that all personal information will be treated with the utmost confidentiality and used solely for recruitment purposes.