Job description
about the job.
We are seeking an experienced transformation leader to drive large-scale operational change within a leading financial services organization. This role will focus on optimizing end-to-end processes, leading strategic initiatives such as system transformation and operating model enhancement, and building scalable, efficient operations across multiple business areas.
The successful candidate will manage a sizeable team while partnering closely with senior stakeholders across business, operations, and technology. This position requires a strong balance of strategic thinking, hands-on delivery, and stakeholder management to drive sustainable improvements in efficiency, cost, and service quality.
responsibilities
We apologies that only shortlisted candidates will be contacted.
We are seeking an experienced transformation leader to drive large-scale operational change within a leading financial services organization. This role will focus on optimizing end-to-end processes, leading strategic initiatives such as system transformation and operating model enhancement, and building scalable, efficient operations across multiple business areas.
The successful candidate will manage a sizeable team while partnering closely with senior stakeholders across business, operations, and technology. This position requires a strong balance of strategic thinking, hands-on delivery, and stakeholder management to drive sustainable improvements in efficiency, cost, and service quality.
responsibilities
- Lead enterprise-level transformation initiatives focused on enhancing operational efficiency, scalability, and service delivery within a complex financial services environment
- Manage and develop a sizable team of project managers and business analysts, ensuring strong governance and consistent delivery across multiple workstreams
- Drive end-to-end process improvement initiatives, including workflow redesign, system enablement, and operating model evolution
- Support the implementation of large-scale change programs, including technology upgrades, platform transitions, and organizational restructuring
- Partner with senior stakeholders across business, operations, and technology to define priorities, align on execution plans, and drive change adoption
- Identify inefficiencies and implement solutions to streamline processes, reduce manual effort, and improve turnaround time
- Oversee the development of scalable operating models, including the effective use of shared services or distributed delivery capabilities
- Ensure transformation initiatives are delivered within agreed timelines, scope, and budget
- Establish and promote best practices in process optimization, project delivery, and continuous improvement
- Facilitate collaboration across functions to ensure smooth implementation of new processes and operational frameworks
- Monitor risks and ensure all initiatives adhere to internal policies, control standards, and regulatory expectations
- Extensive experience within financial services, with a strong understanding of operational functions and industry practices
- Proven track record in leading large-scale transformation, change management, or process improvement initiatives
- Experience managing cross-functional teams and delivering complex programs in a structured environment
- Strong knowledge of end-to-end operational processes within banking or financial institutions
- Demonstrated ability to drive process optimization, operating model enhancements, or efficiency initiatives
- Solid business analysis capabilities, including process mapping, requirement definition, and solution assessment
- Strong stakeholder management skills, with the ability to influence senior leadership and navigate complex organizational structures
- Excellent problem-solving and analytical skills, with a focus on delivering practical and sustainable solutions
- Experience working in fast-paced environments with multiple priorities and tight deadlines
- Strong communication skills in English; additional Chinese language capability is an advantage
- Exposure to digital transformation, data initiatives, or automation technologies is beneficial
We apologies that only shortlisted candidates will be contacted.
