Job description
Our client is a fast-growing insurance company who is seeking a highly motivated and experienced Customer Services Manager. The successful candidate will be responsible for managing the team and implementing strategies to enhance the customer experience.
Responsibilities
Requirements
To apply online, please click on the link. Alternatively, for a confidential discussion please contact Abbie Cheng at + 852 3653 5151 or send your resume to acheng@captarpartners.com. All information collected will be kept in strict confidence and will be used for recruitment purposes only.
Responsibilities
- Manage the Customer Service team to provide effective and efficient service
- Review and mitigate customer complaints to improve the extent of customer centricity
- Coach and develop the team's knowledge and skillset
- Control the performance of external vendors to meet agreed service levels and KPIs
- Build and maintain strong relationships with stakeholders, and manage the end-to-end process of system enhancement
- Monitor and analyze data to identify problems, propose resolutions, and execute improvement plans for customer service
Requirements
- Bachelor degree holder
- 5+ years of experience in customer engagement, customer experience, or customer services roles
- Excellent communication and interpersonal skills in English are a plus
- Experience managing and leading a team
- Knowledge of Life/ Health insurance industry is a preferred
To apply online, please click on the link. Alternatively, for a confidential discussion please contact Abbie Cheng at + 852 3653 5151 or send your resume to acheng@captarpartners.com. All information collected will be kept in strict confidence and will be used for recruitment purposes only.
