Job description
My client is a local insurance broker, providing both group and personal medical insurance services. To cope with their business expansion, they are currently seeking a highly motivated and experienced Broker Admin Senior Executive to join their admin team with direct report to Head of Admin. The successful candidate will be responsible for overseeing the administration of our insurance policies and ensuring that our clients receive the best possible service.
Responsibilities:
Responsibilities:
- Monitor the daily insurance administration workflow and procedural workflow ensuring it consistently meets regulatory standards and company requirements
- Ensure that all insurance policies are correctly documented, processed, and maintained
- Coordinate with insurance companies to take prompt actions on policy applications, renewals, claims, and cancellations
- Conduct reviews of claims and ensure that they are handled efficiently and fairly
- Address customer inquiries and concerns, providing them with the necessary guidance and information
- Ensure the quality of service meets the company's standard
- Ensure all regulatory compliance requirements are met for insurance administration activities
- Recommend process and system modifications to improve productivity and quality of service
- Bachelor's degree in Business Administration, Insurance or related field
- 3-5 years of experience in the insurance industry in administration
- Knowledge of insurance products, policies, and claims procedures
- Strong communication and problem-solving abilities
- Ability to manage multiple priorities and meet deadlines in a fast-paced environment
- Self-motivated and able to work effectively under pressure
- Proficient in written and verbal communication in English, Cantonese and Mandarin
- Candidates with more experience will be considered as Assistant Manager
