Technology Service Manager - Financial Service

Posted 21 August 2023
Salary HKD700000 - HKD850000 per annum
LocationHong Kong
Job type Permanent
Discipline Financial ServicesTechnology
ContactKevin Ng

Job description

Our client is a prestigious digitized brokerage and wealth management company. The company operates a mobile and web-based trading platform that allows users to trade stocks, options, digital assets and other financial instruments in various global markets, including Euro, US, China and APAC.
  • Lead and drive the service delivery and projects implementation
  • Manage and communicate with key holders on operational support daily
  • Monitor and ensure SLAs are met, issues escalated and prioritized
  • Act as the point of contact for account delivery
  • Responsible for service delivery of project and prioritization of work requests
  • Work with Business to integrate new, enhanced and existing service offerings for the account
  • Identify operational gaps and drive to ensure closure, both internally and externally
  • Maintain long term healthy customer relationships, acting as the bridge between clients and internal teams
  • Ensure annual customer survey meets the expected customer satisfaction rating
  • Work on financial cost priorities to ensure a balance between customer satisfaction and Company’s business objectives
  • Any other ad-hoc duties as required or assigned

  • Bachelor Degree or Diploma in Information Technology / Information Systems / Computer Science, Business IT or other relevant disciplines
  • At least 3 years of relevant experience
  • At least 2 years of IT service delivery experience with proven ability to work in international groups
  • Proven success in achieving project milestones and broad technology awareness
  • Possess a full and broad understanding of the services required by the account and of other services and technology potentially available, along with good project co-ordination skills
  • Strong business acumen, customer focus and good financial management skills
  • Self-motivated and pro-active in resolving issues and identifying new opportunities on the account
  • Effective interpersonal skills both written and presentation
  • Strong analytical and problem solving skills, combined with the ability to provide quick resolution to problems
  • Experience in coaching and staff development is mandatory
If you believe you have the right skills, attitude and experience please click 'apply now' below and upload your resume. Alternatively, for a confidential chat, please contact Kevin Ng by applying directly to email or reach out at +852 3653 5244.