Job description
Location: Singapore (Central)
Employment Type: Full-time, Permanent
Our client is a leading high-net-worth (HNW) insurance brokerage, specializing in bespoke risk management and insurance solutions for ultra-high-net-worth individuals, families, and corporate clients. With a reputation for excellence, discretion, and personalized service, they are expanding their team to meet growing demand.
We are seeking a meticulous and proactive Case Manager to oversee end-to-end policy administration, client servicing, and coordination between insurers, underwriters, and HNW clients. This role is critical in ensuring seamless policy placement, renewals, and exceptional client experiences.
Key Responsibilities
To apply:
If you believe you meet the above requirements and have the passion and drive to excel in this role, we invite you to submit your application. We apologies that only shortlisted candidates will be contacted. Please click the 'Apply' button below or send through your most updated CV to cleung@captarpartners.com
Employment Type: Full-time, Permanent
Our client is a leading high-net-worth (HNW) insurance brokerage, specializing in bespoke risk management and insurance solutions for ultra-high-net-worth individuals, families, and corporate clients. With a reputation for excellence, discretion, and personalized service, they are expanding their team to meet growing demand.
We are seeking a meticulous and proactive Case Manager to oversee end-to-end policy administration, client servicing, and coordination between insurers, underwriters, and HNW clients. This role is critical in ensuring seamless policy placement, renewals, and exceptional client experiences.
Key Responsibilities
- Manage the end-to-end insurance lifecycle for UHNW clients (new business, renewals, endorsements, claims).
- Liaise with insurers, underwriters, and internal teams to negotiate terms, secure coverage, and resolve issues.
- Ensure timely and accurate policy documentation, compliance, and record-keeping.
- Provide white-glove client service, addressing inquiries, managing expectations, and maintaining confidentiality.
- Track policy renewals, deadlines, and follow-ups to ensure client retention.
- Support brokers with market research, risk assessments, and client presentations.
- Maintain up-to-date knowledge of HNW insurance products (e.g., marine, aviation, fine art, liability, etc.).
- 5+ years of experience in insurance case management, underwriting, or broking, preferably in HNW/private client insurance.
- Strong understanding of general insurance products (property, casualty, marine, aviation, etc.).
- Exceptional organizational and multitasking skills – ability to manage complex cases with precision.
- Outstanding communication and interpersonal skills – comfortable engaging with HNW clients and stakeholders.
- Discreet, professional, and detail-oriented – understands the confidentiality of HNW clientele.
- Relevant certifications (e.g., CMISI, CGI, or progress toward ACII/ANZIIF) are a plus.
- Good command of both Chinese and English
To apply:
If you believe you meet the above requirements and have the passion and drive to excel in this role, we invite you to submit your application. We apologies that only shortlisted candidates will be contacted. Please click the 'Apply' button below or send through your most updated CV to cleung@captarpartners.com
