Job description
About the Company
This is a reputable insurer seeking to expand its Customer Experience functions. We are currently searching for ambitious talent to join us as an Assistant Customer Service Manager, Complaint Management (Insurance).
Job Responsibilities
Experience & Qualifications
To apply online, please click on the link. For a confidential discussion or to submit your resume directly, reach out to Abbie Cheng at acheng@captarpartners.com. Rest assured that all personal information will be treated with the utmost confidentiality and used solely for recruitment purposes.
This is a reputable insurer seeking to expand its Customer Experience functions. We are currently searching for ambitious talent to join us as an Assistant Customer Service Manager, Complaint Management (Insurance).
Job Responsibilities
- Provide effective services to customers across various channels and perform necessary follow-up actions.
- Assist in handling applications and fulfilling policy service requirements, including policy information, policy changes, and claims submissions.
- Support management and recommend productivity/service improvements.
- Assist in the development of customer service projects (e.g., Chatbot, Live Chat).
- Perform ad-hoc tasks as required by management.
Experience & Qualifications
- Minimum of 2 years of experience in Customer Service, with knowledge of insurance products preferred.
- Strong customer-focus with excellent communication skills.
- Fluent in both written and spoken English and Chinese.
- Positive attitude and ability to work effectively under pressure.
To apply online, please click on the link. For a confidential discussion or to submit your resume directly, reach out to Abbie Cheng at acheng@captarpartners.com. Rest assured that all personal information will be treated with the utmost confidentiality and used solely for recruitment purposes.
