Job description
Job Description
Our client is a fast-growing insurance company who is seeking a highly motivated and experienced Customer Services Manager. The successful candidate will be responsible for implementing strategies to enhance the customer experience.
Responsibilities
Requirements
To apply online, please click on the link. Alternatively, for a confidential discussion please contact Abbie Cheng at + 852 3653 5151 or send your resume to acheng@captarpartners.com. All information collected will be kept in strict confidence and will be used for recruitment purposes only.
Our client is a fast-growing insurance company who is seeking a highly motivated and experienced Customer Services Manager. The successful candidate will be responsible for implementing strategies to enhance the customer experience.
Responsibilities
- Manage customer service operations across various platforms
- Plan and allocate resources to achieve target Key Performance Indicators (KPIs)
- Ensure high-quality services are delivered by external providers to meet agreed service levels
- Identify and arrange necessary training to improve customer service quality and productivity
- Participate in operational and system projects, and produce management reports for performance evaluation and improvement
Requirements
- Bachelor degree holder
- 5+ years of experience in customer engagement, customer experience, or customer services roles
- Excellent communication and interpersonal skills in English are a plus
- Knowledge of Life/ Health Insurance industry is highly preferred
To apply online, please click on the link. Alternatively, for a confidential discussion please contact Abbie Cheng at + 852 3653 5151 or send your resume to acheng@captarpartners.com. All information collected will be kept in strict confidence and will be used for recruitment purposes only.
