Customer Service Manager, Insurance

Posted 09 June 2023
Salary HKD480000 - HKD600000 per annum
LocationHong Kong
Job type Permanent
Discipline Insurance & Insuretech
ContactAbbie Cheng

Job description

Job Description

Our client is a fast-growing insurance company who is seeking a highly motivated and experienced Customer Services Manager. The successful candidate will be responsible for implementing strategies to enhance the customer experience.


  • Manage customer service operations across various platforms
  • Plan and allocate resources to achieve target Key Performance Indicators (KPIs)
  • Ensure high-quality services are delivered by external providers to meet agreed service levels
  • Identify and arrange necessary training to improve customer service quality and productivity
  • Participate in operational and system projects, and produce management reports for performance evaluation and improvement


  • Bachelor degree holder
  • 5+ years of experience in customer engagement, customer experience, or customer services roles
  • Excellent communication and interpersonal skills in English are a plus
  • Knowledge of Life/ Health Insurance industry is highly preferred 

To apply online, please click on the link. Alternatively, for a confidential discussion please contact Abbie Cheng at + 852 3653 5151 or send your resume to All information collected will be kept in strict confidence and will be used for recruitment purposes only.