Customer Service Manager, Insurance (Premium Counter)

Posted 02 July 2024
Salary HKD500000 - HKD630000 per annum
LocationHong Kong
Job type Permanent
Discipline Insurance & Insuretech
ContactAbbie Cheng

Job description

Company Overview

Our client is a fast-growing insurance company who is seeking a highly motivated and experienced Customer Services Manager. The successful candidate will be responsible for delivering quality counter services to enhance the customer experience.

Key Responsibilities

  • Lead the Customer Service team to deliver superior and efficient service of counter centre 
  • Deliver quality services to customers especially for MCV
  • Actively address and resolve customer enquiries and complaints, enhancing our focus on customer satisfaction.
  • Mentor and enhance the team’s expertise and skills.
  • Monitor and analyze data to identify problems, propose resolutions, and execute improvement plans for customer service.


  • Minimum of 5 years’ experience in customer engagement, experience, or service roles.
  • Strong communication and interpersonal abilities are highly valued.
  • Proven experience in team management and leadership.
  • Familiarity with the life insurance sector is advantageous.

To apply online, please click on the link. For a confidential discussion or to submit your resume directly, reach out to Abbie Cheng at Rest assured that all personal information will be treated with the utmost confidentiality and used solely for recruitment purposes.