Job description
About the Company
Our client is a reputable financial service provider, and they are seeking to expand their Customer Experience functions. We are searching for ambitious talent to join them as a Customer Service Officer to provide member service.
Job Responsibilities
Experience & Qualifications
To apply online, please click on the link. For a confidential discussion or to submit your resume directly, reach out to Alvin Tang at atang@captarpartners.com.
Our client is a reputable financial service provider, and they are seeking to expand their Customer Experience functions. We are searching for ambitious talent to join them as a Customer Service Officer to provide member service.
Job Responsibilities
- To provide professional customer services to the enquiries on products/policies / by Phone, Email and/or Live Chat
- To provide technical support regarding process transactions handling such as fund transfer, and the MPF scheme
- To explain and support digital tools (Apps) using
- Maintain customer service in good quality to achieve customer satisfaction
- Support ad-hoc projects and administrative tasks as assigned
Experience & Qualifications
- Minimum of 2 years of experience in Customer Service, in a hotline handling or telemarketing environment.
- Strong customer focus with excellent communication skills.
- Familiar with ORSO, MPF, pension and insurance products have added advantages.
- Applicants with less experience or fresh graduates with a strong interest in developing a career in customer services are also welcome
- Applicants with more experience to be considered as Assistant Manager.
- Fluent in both written and spoken English and Chinese.
- IIQE and HKSI license holders is preferable.
- Positive attitude and ability to work effectively under pressure.
To apply online, please click on the link. For a confidential discussion or to submit your resume directly, reach out to Alvin Tang at atang@captarpartners.com.
