Customer Service Officer, Insurance

Posted 01 August 2023
Salary HKD240000 - HKD330000 per annum
Job type Permanent
Discipline Insurance & Insuretech
ContactAbbie Cheng

Job description

About the Company

This is a reputable insurer seeking to expand its Customer Experience functions. We are currently searching for ambitious talent to join us as a Customer Service Officer.

Job Responsibilities
  • Provide effective services to customers across various channels and perform necessary follow-up actions.
  • Assist in handling applications and fulfilling policy service requirements, including policy information, policy changes, and claims submissions.
  • Support management and recommend productivity/service improvements.
  • Assist in the development of customer service projects (e.g., Chatbot, Live Chat).
  • Perform ad-hoc tasks as required by management.

Experience & Qualifications
  • Minimum of 2 years of experience in Customer Service, with knowledge of insurance products preferred.
  • Strong customer-focus with excellent communication skills.
  • Fluent in both written and spoken English and Chinese.
  • Positive attitude and ability to work effectively under pressure.

To apply online, please click on the link. For a confidential discussion or to submit your resume directly, reach out to Abbie Cheng at Rest assured that all personal information will be treated with the utmost confidentiality and used solely for recruitment purposes.