Job description
About the Company
This is a reputable insurer seeking to expand its Customer Experience functions. We are currently searching for ambitious talent to join us as a Customer Service Officer.
Job Responsibilities
Experience & Qualifications
To apply online, please click on the link. For a confidential discussion or to submit your resume directly, reach out to Abbie Cheng at acheng@captarpartners.com. Rest assured that all personal information will be treated with the utmost confidentiality and used solely for recruitment purposes.
This is a reputable insurer seeking to expand its Customer Experience functions. We are currently searching for ambitious talent to join us as a Customer Service Officer.
Job Responsibilities
- Provide effective services to customers across various channels and perform necessary follow-up actions.
- Assist in handling applications and fulfilling policy service requirements, including policy information, policy changes, and claims submissions.
- Support management and recommend productivity/service improvements.
- Assist in the development of customer service projects (e.g., Chatbot, Live Chat).
- Perform ad-hoc tasks as required by management.
Experience & Qualifications
- Minimum of 2 years of experience in Customer Service, with knowledge of insurance products preferred.
- Strong customer-focus with excellent communication skills.
- Fluent in both written and spoken English and Chinese.
- Positive attitude and ability to work effectively under pressure.
To apply online, please click on the link. For a confidential discussion or to submit your resume directly, reach out to Abbie Cheng at acheng@captarpartners.com. Rest assured that all personal information will be treated with the utmost confidentiality and used solely for recruitment purposes.
