Job description
The Project Manager for Digital Transformation in Claims will lead the delivery of strategic initiatives aimed at modernizing the claims management capabilities through the implementation of new digital technologies and streamlined processes. You will work closely with business stakeholders, IT, and external partners to drive the successful adoption of innovative solutions that enhance the customer experience, improve operational efficiency, and future-proof the organization's claims-handling operations. This is a critical role in executing the digital transformation roadmap and achieving the business objectives.
Key Responsibilities:
Key Responsibilities:
- Manage the full project lifecycle for multiple digital transformation initiatives in the claims domain, including requirements gathering, solution design, development, testing, and deployment
- Develop and maintain comprehensive project plans, budgets, risk registers, and status reporting to ensure transparency and effective governance
- Facilitate cross-functional collaboration between business SMEs, IT, operations, and vendor partners to align on objectives, requirements, and delivery timelines
- Lead the requirements elicitation and documentation process, translating business needs into detailed functional and technical specifications
- Oversee the design, configuration, and integration of new claims management systems, self-service portals, and supporting digital workflows
- Coordinate user acceptance testing, training, change management, and go-live activities to enable seamless transition to the new operating model
- Identify and proactively manage project dependencies, issues, and risks to keep initiatives on track and within budget
- Provide regular updates and recommendations to executive leadership on project progress, risks, and mitigation strategies
- Foster a collaborative, transparent, and results-oriented working environment within the project team
- Continuously evaluate and recommend opportunities for process improvements, automation, and technology enhancements in the claims function
- Bachelor's degree in Business, IT, or a related field; PMP or other project management certification preferred
- 5+ years of experience as a project/program manager in the insurance or financial services industry, with a focus on claims-related digital transformation initiatives
- Deep understanding of claims management processes, systems, and industry best practices
- Proven track record of leading complex, multi-stakeholder technology implementation projects using agile and waterfall methodologies
- Excellent communication, stakeholder management, and problem-solving skills
- Proficient in project management tools and techniques (e.g., Jira, Microsoft Project, Agile ceremonies)
- Ability to work effectively in a dynamic, fast-paced environment and adapt to changing priorities
