Job description
About the company:
Our client is a leading global professional firm operating in over thirty countries. The Lead Network Engineer role’s is primarily responsible to provide LAN, WAN, and WLAN Tier 3 support; plays a dual role—delivering technical expertise while embodying a service-first mindset. Performance will be measured equally on technical proficiency and commitment to service excellence.
As a member of the Global Network team, the Lead Network Engineer is primarily responsible for providing Tier 3 support for LAN, WAN, and WLAN infrastructure. This includes maintaining network stability, resolving complex issues, and ensuring seamless connectivity across global offices.
Responsibilities:
If you believe you have the right skills, attitude and experience please click 'apply now' below and upload your resume. Alternatively, for a confidential chat, please contact Kevin Ng by applying directly to email kng@captarpartners.com or reach out at +852 3901 8736.
We apologies that only shortlisted candidates will be contacted.
Our client is a leading global professional firm operating in over thirty countries. The Lead Network Engineer role’s is primarily responsible to provide LAN, WAN, and WLAN Tier 3 support; plays a dual role—delivering technical expertise while embodying a service-first mindset. Performance will be measured equally on technical proficiency and commitment to service excellence.
As a member of the Global Network team, the Lead Network Engineer is primarily responsible for providing Tier 3 support for LAN, WAN, and WLAN infrastructure. This includes maintaining network stability, resolving complex issues, and ensuring seamless connectivity across global offices.
Responsibilities:
- Provide daily technical support for the firm’s global network infrastructure, including datacenters and office locations, ensuring high availability and swift issue resolution.
- Configure and maintain LAN, WLAN, and WAN environments to support business operations.
- Continuously monitor network performance and integrity, identifying and resolving issues proactively.
- Troubleshoot and manage incidents related to network infrastructure across the firm.
- Execute routine network maintenance, system upgrades, and hardware refreshes.
- Conduct wireless site surveys, analyze findings, and implement remediation strategies.
- Administer and support remote access solutions, including Palo Alto Prisma and GlobalProtect.
- Assist with network setup and upgrades during regional office expansions or relocations.
- Track and analyze performance metrics against established SLAs to ensure service quality.
- Collaborate with external vendors and participate in joint technical activities as needed.
- Prepare clear, grammatically accurate documentation, including system guides, procedures, emails, and status reports.
- Adhere to departmental policies, standards, and procedures.
- Participate in change control processes and contribute to change management initiatives.
- Respond promptly to administrative requests and support management with operational and vendor-related tasks.
- Support the deployment and maintenance of systems infrastructure as required.
- Contribute to change control and management processes beyond core responsibilities.
- Assist with administrative duties and vendor coordination as directed by management.
- Perform other duties as assigned to support team and organizational goals.
- Bachelor’s degree in Computer Science, Information Systems, or a related field.
- Proficiency in Microsoft Office, iManage, and other firm applications following orientation.
- Minimum of 5 years of hands-on technical experience in network engineering.
- Practical experience with Cisco switching, routing, and SD-WAN platforms.
- Familiarity with Palo Alto Prisma Access and enterprise WiFi management.
- Experience with network monitoring tools and platforms.
- Solid understanding of routing protocols such as BGP, EIGRP, and OSPF.
- Ability to produce and interpret packet captures for diagnostics.
- Foundational knowledge of firewall technologies.
- Experience with Palo Alto Networks firewalls and Aruba wireless infrastructure.
- Exposure to network automation tools.
- Relevant certifications from Cisco, Palo Alto, or Aruba.
- Maintains a professional demeanor in all interactions and project engagements.
- Demonstrates excellent verbal and written communication skills.
- Collaborates effectively with colleagues across all levels and diverse backgrounds.
- Possesses strong analytical and project management capabilities, with the ability to interpret complex technical data.
- Exercises sound judgment and independence in problem-solving, knowing when to escalate issues appropriately.
- Thrives under pressure, managing multiple priorities and deadlines in a fast-paced environment.
- Exhibits high organizational proficiency to oversee projects, monitor live systems, identify performance trends, and maintain accurate records.
- Strong command of spoken and written English; fluency in Mandarin is a plus.
If you believe you have the right skills, attitude and experience please click 'apply now' below and upload your resume. Alternatively, for a confidential chat, please contact Kevin Ng by applying directly to email kng@captarpartners.com or reach out at +852 3901 8736.
We apologies that only shortlisted candidates will be contacted.
