(Senior) Customer Service Officer, Insurance

Posted 12 January 2023
Salary HKD300000 - HKD400000 per annum
LocationHong Kong
Job type Permanent
Discipline Insurance & Insuretech
ContactAbbie Cheng

Job description

About the Company
This is one of the fastest growing insurers in Asia looking to expand their Customer Experience functions due to the great success last year. They are currently looking for talents to join as Senior Customer Service Officer.

Job Responsibilities
  • Provide effective hotline services to customers for policy inquiries
  • Process escalated cases such as complaints or special requests from team members or vendors
  • Provide support to management and recommend productivity/service improvement
  • Assist in customer service project development (e.g. Chatbot, Live Chat)
  • Perform ad-hoc task as required by management

Experience & Qualifications
  • IIQE Paper 1 and 2 are highly preferred
  • Minimum 2 years’ experience in the Call Centre; with Life/ Medical insurance products knowledge preferred
  • Strong customer-focus with excellent communication skills
  • Positive attitude and able to work under pressure
  • Less experience will be considered as Officer 

To apply online, please click on the link. For a confidential discussion or to submit your resume directly, reach out to Abbie Cheng at acheng@captarpartners.com. Rest assured that all personal information will be treated with the utmost confidentiality and used solely for recruitment purposes.