Job description
Job Summary
Our client, a leading insurance company with a significant presence in Hong Kong, is seeking an experienced Senior Manager for their Policy Administration team. This role is ideal for a driven individual passionate about people and project management. If you are committed to excellence and continuous improvement, we encourage you to apply for this exciting opportunity.
Responsibilities
Qualifications
To apply online, please click on the link. Alternatively, for a confidential discussion please contact Abbie Cheng or send your resume to acheng@captarpartners.com. All information collected will be kept in strict confidence and will be used for recruitment purposes only.
Our client, a leading insurance company with a significant presence in Hong Kong, is seeking an experienced Senior Manager for their Policy Administration team. This role is ideal for a driven individual passionate about people and project management. If you are committed to excellence and continuous improvement, we encourage you to apply for this exciting opportunity.
Responsibilities
- Oversee daily team operations, including quality control checks, productivity targets, and service level agreements.
- Drive system enhancements to improve policy service quality and efficiency, and assist with user requirement and document review.
- Supervise and mentor the team, update standard operating procedures for training purposes, and provide guidance to ensure project goals are met.
- Collaborate with internal departments and external vendors to ensure seamless delivery of customer service and continuous process improvement.
- Ensure compliance with company policies, procedures, and industry regulations.
- Continuously monitor and improve project processes and workflows while staying up-to-date with industry trends and best practices.
Qualifications
- Bachelor’s degree in business, finance, or a related field.
- 8+ years of experience in insurance policy administration and project management.
- Strong communication, interpersonal, and negotiation skills.
- Proficiency in Microsoft Office, particularly Excel and PowerPoint.
- Knowledge of insurance products, policy administration guidelines, and regulatory requirements.
To apply online, please click on the link. Alternatively, for a confidential discussion please contact Abbie Cheng or send your resume to acheng@captarpartners.com. All information collected will be kept in strict confidence and will be used for recruitment purposes only.
