Job description
Company Overview
Our client, a multinatinal insurance company in Hong Kong, is hiring a Customer Service Manager to support their new business strategy. Interested parties with proven CS experience are encouraged to apply.
Key Responsibilities
Requirements
To apply online, please click on the link. Alternatively, for a confidential discussion please contact Abbie Cheng at + 852 3653 5151 or send your resume to acheng@captarpartners.com. All information collected will be kept in strict confidence and will be used for recruitment purposes only.
Our client, a multinatinal insurance company in Hong Kong, is hiring a Customer Service Manager to support their new business strategy. Interested parties with proven CS experience are encouraged to apply.
Key Responsibilities
- Manage the service delivery and daily operations of Customer Service team
- Monitor team members’ performance and provide guidance to enhance their competencies and engagement
- Conduct trend and root cause analysis to identify the related issues
- Provide monthly performance reports and the improvement suggestion to the top management
- Collaborate with internal departments and manage ad hoc projects as required
Requirements
- Minimum of 5 years’ experience in Customer Service with supervisory experience
- Good knowledge of the Healthcare insurance product and operations is highly preferable
- Strong analytical and problem solving, self-motivated, excellent interpersonal and communication skills
- Proficient in written and spoken English and Chinese
- Ability to be multi-task and work under pressure
To apply online, please click on the link. Alternatively, for a confidential discussion please contact Abbie Cheng at + 852 3653 5151 or send your resume to acheng@captarpartners.com. All information collected will be kept in strict confidence and will be used for recruitment purposes only.
