Job description
Company Overview
One of the leading pioneers of the insurance industry is currently looking for Service Management talent to support its fast-growing business. This is a unique opportunity for anyone who has complaint handling exposure are welcome to apply.
Job Description
Job Requirements
To apply online, please click on the link. Alternatively, for a confidential discussion please contact Abbie Cheng at + 852 3653 5151 or send your resume to acheng@captarpartners.com. All information collected will be kept in strict confidence and will be used for recruitment purposes only.
One of the leading pioneers of the insurance industry is currently looking for Service Management talent to support its fast-growing business. This is a unique opportunity for anyone who has complaint handling exposure are welcome to apply.
Job Description
- Monitor service level for contact centre to achieve service standard of Sales Channels
- Ensure all requests and complaints from Sales Channels are acknowledged and resolved and identify the area of improvement
- Work closely with and maintain good relationship Sales Channels, Administration Team, Consultants
- Lead and participate ad hoc projects
Job Requirements
- Minimum of 4 years of work experience Customer Service in the insurance or financial industry
- With managerial experience is preferred
- Strong stakeholder management and interpersonal skills
- Attentive to details, independent and assertive to negotiate with different stakeholders
- Fluent in both written and spoken English, Chinese and Cantonese
To apply online, please click on the link. Alternatively, for a confidential discussion please contact Abbie Cheng at + 852 3653 5151 or send your resume to acheng@captarpartners.com. All information collected will be kept in strict confidence and will be used for recruitment purposes only.
