Warehouse Customer Service Representative – 4PL Logistics Solutions

Posted 26 June 2024
Salary HKD260000 - HKD300000 per annum
LocationHong Kong
Job type Permanent
Discipline Marketing FMCG
ContactClare Leung

Job description

My client is a global 4PL Logistics Solutions who is seeking a Warehouse Customer Service Representative to join their team.

In this role, you will be the primary point of contact for our warehouse clients, handling customer inquiries, resolving issues, and ensuring a high level of satisfaction.


  • Competitive salary and bonus incentives – 13-month double pay
  • Comprehensive health, dental, and vision insurance package
  • Professional development opportunities
  • Respond to and resolve customer inquiries in a timely and professional manner
  • Coordinate with internal teams (warehouse operations, transportation, etc.) to address customer concerns
  • Provide accurate information about order status, inventory levels, and delivery timelines
  • Provide quotation, purchase orders or payment and issue invoice, provide clerical & administrative support
  • Suggest process improvements to enhance the customer experience
  • Maintain detailed records and documentation of all customer interactions
  • Support the implementation of new client accounts and onboarding processes
  • Working location: Fanling, 5.5 days work week
  • Diploma holder or equivalent qualification
  • 2+ years of experience in a customer service or client-facing role, preferably in a logistics or supply chain environment
  • Proficient in using ecommerce platforms such as WMS / POS
  • Strong problem-solving and critical thinking abilities to efficiently resolve customer issues
  • Good command of Chinese (Cantonese and Mandarin) and English
  • Familiarity with warehousing operations and supply chain processes is a plus
If you're passionate about delivering exceptional customer service and want to be part of a dynamic 4PL organization, we encourage you to apply for this Warehouse Customer Service Representative role.