Account Manager - International Insurance

Posted 28 May 2024
Salary HKD35000 - HKD55000 per month
LocationHong Kong
Job type Permanent
Discipline Insurance & Insuretech
ContactClare Leung

Job description

Are you a driven and customer-centric account management professional looking to excel in the dynamic world of insurance? My client, a leading global insurance provider, is seeking a talented Account Manager to join their team.


  • Manage all aspects of your assigned individual member and account portfolio, including retention, expansion, and pricing discussions.
  • Deliver the highest level of customer service by taking ownership of day-to-day client account issues, ensuring best practices are followed, and liaising with internal teams to resolve customer inquiries.
  • Maintain comprehensive product and service knowledge to educate members or intermediaries and make suitable recommendations.
  • Conduct in-person or virtual meetings with members and intermediaries to provide excellent service and build strong relationships.
  • Renew policies in a timely manner and consistently uphold the highest quality and service standards.
  • Accurately update member records and complete administrative tasks within set deadlines.
  • Stay informed about competitor activities and products and share relevant information with the team.
  • Handle complaints competently and escalate when necessary.
  • Bachelor's degree or equivalent in a relevant field
  • Minimum 5 years of account management experience in the insurance or financial services industry,
  • Candidates with health insurance experience has an added advantage
  • Exceptional communication, relationship-building, and customer service skills
  • Proficient in Microsoft Office suite
  • Fluency in English and Chinese, both written and verbal
  • Ability to work independently, multitask, and meet deadlines
If you are ready to embark on an exciting and rewarding career, we invite you to apply for this role. Join this dynamic team and contribute to the continued growth and success of our organization.