Job description

Our client is a distinguished, technology-driven financial services provider offering a sophisticated mobile and web-based trading platform. This platform enables users to trade a wide range of financial instruments across global markets such as Europe, the US, China, and the Asia-Pacific region

Position Objective
To serve as a one-stop solution for clients by engaging with them through their preferred channels and delivering timely, accurate technical support on products and services tailored to their needs.

Your Responsibilities

Respond to customer inquiries via phone and multiple digital channels
Follow established procedures and workflows to complete tasks efficiently
Identify and escalate issues to the technical team for prompt resolution, particularly around security and system integrity
Comply with company standards, policies, and protocols, as well as those of relevant partners
Stay up to date with the latest knowledge, tools, and practices related to your role

To Succeed in This Role

HKCEE/DSE graduate or above
Proficient in both written and spoken English, Cantonese, and Mandarin
1-3 years Customer Service Technical Support experience
Familiar with Windows, macOS, and smartphone applications
Customer-oriented, proactive, and driven to assist and promote products/services
Knowledge of mobile technologies is a plus
Competent in common PC software applications

If you believe you have the right skills, attitude and experience please click 'apply now' below and upload your resume. Alternatively, for a confidential chat, please contact Kevin Ng by applying directly to email kng@captarpartners.com or reach out at +852 3901 8736.

We apologize that only shortlisted candidates will be contacted.