Job description
About the Company
Our client is a leading insurance provider committed to transforming the customer journey through digital innovation. With a strong focus on customer-centric platforms, they are investing in next-generation solutions to enhance engagement, streamline operations, and deliver seamless digital experiences.
Role Overview
We are seeking a Digital Business Analyst to join the transformation team. This role will play a key part in analyzing, designing, and optimizing digital platforms.
Key Responsibilities
For more details, please feel free to ping me for a chat or send me an email at hfong@captarpartners.com📩Please let me know if you have any referrals or if you are interested in the role.
Our client is a leading insurance provider committed to transforming the customer journey through digital innovation. With a strong focus on customer-centric platforms, they are investing in next-generation solutions to enhance engagement, streamline operations, and deliver seamless digital experiences.
Role Overview
We are seeking a Digital Business Analyst to join the transformation team. This role will play a key part in analyzing, designing, and optimizing digital platforms.
Key Responsibilities
- Collaborate with stakeholders to gather and document business and user requirements for digital CX initiatives.
- Translate business needs into functional specifications, user stories, and wireframes.
- Work closely with UX/UI designers, developers, and QA teams to ensure solutions meet customer expectations.
- Support end-to-end project delivery, including UAT planning, execution, and issue resolution.
- Analyze customer journeys and identify opportunities to improve digital touchpoints and self-service capabilities.
- Monitor platform performance and user feedback to drive continuous improvement.
- Ensure alignment with regulatory and compliance standards in the insurance domain.
- Bachelor’s degree in Business, Information Systems, or related field.
- At least 3 years of working experience in business analysts , project management or related areas in insurance/finance companies with successful track records.
- Proven experience in digital platform projects, especially in customer experiences, mobile apps, or web portals.
- Solid experience on business administration, defining business requirements and conducting testing and quality assurance.
- Excellent problem-solving and analytical skills with good business judgment.
- A self-starter with strong organizational and presentation skills.
- Excellent spoken and writing communication skills in both English & Chinese.
For more details, please feel free to ping me for a chat or send me an email at hfong@captarpartners.com📩Please let me know if you have any referrals or if you are interested in the role.
