Digital Business Analyst (1-Year Direct Contract)

We are seeking an experienced and results-driven Business Analyst to join the dynamic transformation team in the MNC insurance company. In this role, you’ll serve as the bridge between business stakeholders and technical teams, driving process enhancements and supporting the delivery of strategic digital and operational initiatives in the insurance sector.

Key Responsibilities

• Collaborate with cross-functional teams to elicit, analyze, and document detailed business and technical requirements.
• Evaluate current business processes and recommend improvements to increase efficiency, accuracy, and customer satisfaction.
• Develop comprehensive documentation such as Business Requirement Documents (BRDs), use cases, process flows, and functional specifications.
• Coordinate and support User Acceptance Testing (UAT), including preparing test scenarios, monitoring results, and reporting issues.
• Communicate effectively with internal stakeholders, IT partners, and third-party vendors to ensure alignment throughout the project lifecycle.
• Participate in project planning, scope definition, and timeline estimation in collaboration with project managers.
• Monitor post-implementation outcomes and provide continuous support and analysis to ensure solutions perform as intended.

Qualifications

• Bachelor’s degree in Business Administration, Information Systems, or a related field.
• Minimum 2 years of experience as a Business Analyst or in a related role within insurance or financial services.
• Strong understanding of business process modeling, requirements gathering, and QA practices.
• Experience with VBA or similar automation tools is a plus.
• Proven ability to solve problems analytically and think strategically.
• Excellent communication skills in both English and Chinese (written and verbal).
• Highly organized, proactive, and comfortable managing multiple priorities.

We apologies that only shortlisted candidates will be contacted.
For more details, please feel free to ping me for a chat or send me an email at hfong@captarpartners.com📩Please let me know if you have any referrals or if you are interested in the role.