Job description
Highlight of the role:
My client is seeking for an exceptional professional to join them as the Senior Manager / Associate Director focus on driving customer-centricity and enhancing our overall customer experience through the design and implementation of customer journey strategies, both online and offline.
The ideal candidate will have a strong background in management consulting, with a focus on customer experience design and strategy.
Job Description:
If you believe you meet the above requirements and have the passion and drive to excel in this role, we invite you to submit your application. We apologies that only shortlisted candidates will be contacted. Please click the 'Apply' button below or send through your most updated CV to cwong@captarpartners.com
Still considering? Contact Cynthia Wong on +852 3653 5245 for confidential discussion about it, we are always happy to help.
- Focus on Customer Journey Design Strategy
- Stable working environment
- Comprehensive Medical Coverage
- Generous Bonus Scheme
- Permanent job opportunity
My client is seeking for an exceptional professional to join them as the Senior Manager / Associate Director focus on driving customer-centricity and enhancing our overall customer experience through the design and implementation of customer journey strategies, both online and offline.
The ideal candidate will have a strong background in management consulting, with a focus on customer experience design and strategy.
Job Description:
- Lead the customer experience design initiatives within the corporate development team, ensuring alignment with organisational goals and objectives for both online and offline channels
- Conduct in-depth user research, utilizing a variety of quantitative and qualitative methods, to gain insights into customer behaviors, needs, and pain points across dufferent channels
- Develop customer personas, utilizing research findings to map out customer journey design and strategy/ direction
- Stay current with industry trends and best practices in customer experience design, both in the digital and physical realms, bringing innovative ideas and approaches to the organization
- Collaborate with cross-functional teams to create and implement customer journey maps, identifying touchpoints, pain points, and opportunities for improvement
- Work closely with stakeholders including senior management to define and prioritize customer experience improvement initiatives, ensuring alignment with business objectives
- Drive the development and implementation of customer experience metrics and KPIs to measure the effectiveness of customer journey enhancements
- Bachelor's degree in a relevant field; advanced degree preferred
- Minimum of 8 years of experience in Corporate Strategy / Customer Journey Design etc., preferably from diverse industries; Candidates gained experience as a Management Consultant are desired
- Strong analytical and problem-solving skills, with the ability to translate customer insights into actionable strategies and recommendations for both online and offline experiences
- Proficiency in English and Mandarin is a MUST
- Candidates who satisfied the language requirement and open to relocate to Hong Kong are also welcome to apply
If you believe you meet the above requirements and have the passion and drive to excel in this role, we invite you to submit your application. We apologies that only shortlisted candidates will be contacted. Please click the 'Apply' button below or send through your most updated CV to cwong@captarpartners.com
Still considering? Contact Cynthia Wong on +852 3653 5245 for confidential discussion about it, we are always happy to help.
