Senior Officer, Customer Services

Posted 28 February 2023
Salary HKD250000 - HKD400000 per annum
LocationHong Kong
Job type Permanent
DisciplineInsurance & Insuretech
ContactAbbie Cheng

Job description

About the Company
This is one of the fastest growing insurers in Asia looking to expand their Customer Experience functions due to the great success last year. They are currently looking for an ambitious talent to join as Senior Customer Service Officer.

Job Responsibilities
  • Provide effective inbound & outbound call services to customers for marketing promotion, product and service inquiry
  • Assist in application and policy service requirement such as policy information, policy change and claims submission etc.
  • Provide support to management and recommend productivity/service improvement
  • Assist in customer service project development (e.g. Chatbot, Live Chat)
  • Perform ad-hoc task as required by management
Experience & Qualifications
  • IIQE Paper 1, 3 are required
  • Minimum 2 years’ experience in the Call Centre; with life insurance products knowledge preferred
  • Strong customer-focus with excellent communication skills
  • Positive attitude and able to work under pressure
  • Less experience will be considered as Officer

To apply online, please click on the link. Alternatively, for a confidential discussion please contact Abbie Cheng at + 852 3653 5151 or send your resume to All information collected will be kept in strict confidence and will be used for recruitment purposes only.